Help! I’m losing clients.  Is that normal?

Help! I’m losing clients. Is that normal?

If you’re losing clients like you’ve never lost before, you may be part of a trend I’ve observed.  I’ve seen more client drops among my managers in 2015 than in the last 5 years combined.  Even my managers with a near perfect client retention...
Handling closed accounts in PortfolioCenter

Handling closed accounts in PortfolioCenter

Removing a closed account from a group you use for reports is a bad idea 99% of the time.  Granted it can be confusing to see long-dead accounts listed on the end of PortfolioCenter reports, but the benefits far outweigh the negatives. At this point, the only way to...
SEC Audit: Tracking dropped clients

SEC Audit: Tracking dropped clients

The latest SEC audit I helped one of my managers navigate included a request for “names of advisory clients lost, including the reason, termination date and asset value at termination.”  The challenge was extracting this data from PortfolioCenter.  Names...